In order to maximize the benefits of social intranet users, IPI believes that a number of important issues should be addressed. In particular, the following seven aspects contribute to the successful implementation of a SharePoint-based portal project: content, structure, processes, orientation, usability, integration and governance.
“For the user, the intranet must be the central entry point into his world of information. Therefore, it is important to provide information that interests him most directly in a visible way and to make known possibilities of social networking available within the company “, IPI Managing Director Holger Dümpelmann outlines the central approach of a social intranet with SharePoint.
Successful implementation depends on the experience of the IPI experts, especially with the following seven dimensions:
1. Content: Content quality is about content quantity. For this to succeed, users should be informed with a mix of editorial content and user-generated content. Relevance is provided by features such as ratings and comment options as well as tagging with metadata and tags.
2. Structure and Architecture: Users have to be able to intuitively switch between their workspace and the search function. Further user-oriented added value results when collaboration, publishing and social are conceptually separated. The correct use of the metadata structure ensures that positioning and display are carried out at different locations.
3. Processes: The Social Intranet integrates as part of the Digital Workplace in the way employees work. The relevant applications are consolidated in one platform. In addition, the goal of the portal must be to simplify work processes and to create the space for cooperation.
4. Orientation: An essential success factor for every intranet is optimal navigation, which offers topic- and user-oriented as well as personalized ways to the content. Indispensable are an integrated search via all areas, sitemap or AZ-index as well as navigation via tags or collaborative filters. In addition, the main areas must be made quickly available, for example via quick links.
5. Usability: Users appreciate it when the intranet is easy and intuitive to record. The personalization of information motivates to use the portal daily. The social elements bring additional emotionality and fun and are an overarching, connecting element in the SharePoint portal. In addition, a dynamic design with recurring elements and sector-specific elements should make handling easier.
6. Integration: On the basis of single sign-on, the user gets all the necessary information and all applications. It is also important that the intranet can be used with different browsers and common mobile devices. Applications should be consolidated and integrated; Additionally created interfaces (eg to SAP or ERP systems) provide experience in most companies for further significant added value.
7. Governance: The intranet must be managed through clear governance. This should receive clear support, especially from the management, and should therefore be “lived” in the company. Roles and responsibilities are to be defined and implemented in the employee profiles. Just as important in this context: Well thought-out change management that prepares employees for the new ways of working and ensures acceptance.
Event notice: IPI Summit
The “Digital Workplace” and its framework conditions will also be the focus of this year’s IPI Summit. At the two-day event on 6 and 7 June 2013 at the company headquarters in Lichtenau, interested parties will find answers to current questions on social intranet, collaboration and knowledge management. The IPI event provides insight into best practices, strategic approaches, customer projects, and enhancements to Microsoft SharePoint. Further information and registration can be found on the IPI GmbH website .