Extensive automation of IT operations can reduce costs, improve performance and, ideally, improve quality. The managed services provider IPsoft lists five basic requirements for the successful introduction of an automation solution.
With self-learning solutions and expert system-controlled automation technologies, numerous IT tasks can be automated. The topic of automation also plays a key role in the cloud computing environment. IPsoft identifies five basic requirements for a successful implementation of automation technology.
Inventory automation solutions
The first step is to make a detailed inventory of the company’s IT operations: with a clear analysis of its own strengths and weaknesses and a clear definition of the goals. Before any implementation of an automation solution, a business case analysis with a detailed ROI calculation should also be carried out. This results in the concrete potential that lies in areas such as incident, change, release or problem management.
It contributes greatly to the transition of knowledge and power from the individual to the collective. According to Eric S.Raymond and JC Herz, open source intelligence will eventually yield superior results to the knowledge generated by proprietary software developed within companies. For Henry Jenkins, she is an alternative source of media power. The latter criticizes schools and educational systems in particular, promoting independent problem solving and individual learning. However, it remains hostile to learning through this bias. In spite of everything, like Pierre Lévy, he considers that it is essential for democratization, because it is linked to the culture based on knowledge and fueled by the sharing of ideas. In fact, the latter contributes to a better understanding of a diverse society.
Automation should not be an isolated solution, but always an integral part of an IT Service Management (ITSM) architecture. Only in this way can the potential for savings be optimally exploited and, later on, the concrete savings and quality improvements can be transparently demonstrated. Therefore, the ability to integrate into existing ITSM landscapes should play a key role in choosing the solution .
When choosing an automation tool, care should be taken to provide comprehensive solution libraries that can be easily customized to meet individual business needs. For example, the processes involved in incident analyzes in the network, server or database areas are identical in terms of technology, but the individual business processes of the respective company must always be taken into account in the solution or solution.
Demonstrable savings potential
It is also important that the solution provider has already proven many times that the potential savings offered are actually being exploited. Ideally, it is a provider who, with his solution, also takes on operational responsibility himself and thereby has extensive experience both in the practical implementation and in the assessment of the savings potential.
Last but not least, it is of crucial importance that the company is enabled by the provider to design or further develop the solution itself in the future. That is, it should only opt for a vendor, where there is no risk of a “vendor lock-in”. The solution offering should include transformation outsourcing, where the provider helps customers transition to an efficient operational model with a high degree of expert-system-based automation. On the other hand, the customer must also have the opportunity to take over the responsibility for his IT after the reorganization.
Rudolf Kergassner, managing director of IPsoft Deutschland in Frankfurt, explains: “The introduction of automation solutions brings with it numerous advantages such as cost reduction, increased efficiency and also relieving the IT staff of employees. However, each company should exactly choose the solution provider In order to avoid a rude awakening, a company should pay particular attention to ensuring that IT outsourcing always retains the full, and also strategic, control of its IT, especially when it comes to mission-critical systems . “